Workshop – Pre Intermediate ++

The aim of this workshop is to provide an opportunity for students to practice communicating over the phone.
In the session you will learn the appropriate telephone language and telephone manner that will help you to:

  • Prepare and Answer the phone with more confidence.

  • Anticipate and understand the caller better.
  • Communicate more effectively in various professional situations.
  • Take and leave messages.
  • Control the call.

The session will include:

  • Needs analysis questionnaire.
  • Presentation of appropriate language.
  • Being prepared for making and receiving a call.
  • Number review.
  • Alphabet review.
  • Key Vocabulary.
  • Opening.
  • Reasons for calling.
  • Exchanging and checking information.
  • Taking notes.
  • Leaving messages.
  • Calling back.
  • Apologising and Complaining.
  • Offers and Requests.
  • Finishing.
  • Role play activities for practice.